Administrative paperwork is hard enough in your own language. MyCSIR rewrites the forms refugees face into plain language — with the Association Lire et Écrire — and puts a direct line to CSIR professionals right beside them, so welfare and study-grant requests stop being a wall.
What it does
- Submit welfare and study-grant requests online.
- Message social workers and case managers directly.
- Get unstuck with a built-in help section.
The hard, human decisions stay with CSIR professionals; the friction around them is what we removed. Tested with both staff and beneficiaries, the prototype laid the groundwork for a wider rollout by the Canton of Vaud. Built at the HumanTech Institute.